Accessibility Statement

This accessibility statement applies to this website.

We want as many people as possible to be able to use this website.

You should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • submit a form using just a keyboard

We’ve also made the website text as simple as possible to understand.

Some of our content is technical, and we use technical terms where there is no clearer wording we could use without changing what the text means.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

All of the pages within the website aim to conform to the Accessibility standards which are set out by the World-Wide Web Consortium (W3C) and other accessibility guidance. This website is tested against Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. 

Feedback and how to contact us

If you have problems accessing information on this website, or would like any of our work in a more accessible format, please reach out to us

  • Email : contact@thegp.london
  • Phone 0207 733 6191

Once we receive your request, we will respond to you as quickly as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Practice Manager at:

Annie England, 275-277 Clapham Road, London SW9 9BH

or contact via email or telephone at the details given above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our surgery has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below some non-essential content may need to be supplied in an alternative format.

Non-complaint content

The content listed below is partially-accessible for the following reasons.

  • on some screen readers the map does not correctly provide an aria descriptor to help identify the location marker. It also does not provide alt text for some labels. We are working with our provider to rectify this

What we’re doing to improve accessibility

We regularly test the website both manually and automatically to identify any issues and possible improvements to be made.

We use thrid party tools as part of this assessment process including:

  • aXe – accessiblity dev tools
  • automatic checkers such as – www.accessibilitycheck.org

Preparation of this statement

  • This statement was prepared on 10.6.25
  • It was last reviewed on 10.6.25.
  • We tested the home page and 4 random pages.
  • Next review due 10.6.26